We kindly request all clients to read and understand the following Terms and Conditions before confirming their booking. These policies are designed to ensure clarity and fairness while building a foundation of trust and mutual understanding between Lanka Unveiled and our valued travelers. By proceeding with a booking, you acknowledge that you have reviewed these conditions and agree to abide by them.
All cancellations, amendments, or special requests must be submitted to Lanka Unveiled in writing through email. This ensures proper documentation and provides a clear reference for both parties. Telephone conversations or verbal notifications will not be considered valid unless they are also confirmed in writing.
Refunds, when applicable, will be processed within 14 working days from the date of approval. Refunds are always subject to applicable bank charges, service fees, and the policies of our partner suppliers. Customers are encouraged to retain payment receipts for reference when following up on refund status.
We kindly remind our travelers that confirming a booking is an acknowledgment of these Terms and Conditions. It is the responsibility of each traveler to read them carefully and to seek clarification from our team if anything remains unclear.
We understand that every traveler is unique, and so is every journey. That’s why this itinerary is fully customizable to suit your preferences, travel style, and flight schedule. Whether you’d like to adjust the activities, upgrade or include special experiences such as cultural tours, adventure activities, or private dining, we’re here to make it happen. Just let us know your interests and requirements—we’ll tailor the trip to ensure it’s perfect for you.
Partial cancellations, such as reducing the number of travellers in a group or removing a segment of the tour, may be subject to the same conditions above. We encourage travellers to notify us as early as possible to maximise refund eligibility and to allow us sufficient time to adjust arrangements.
Whenever such changes become necessary, we will communicate with our clients in a transparent and timely manner. Our priority is always to minimise inconvenience and to ensure that travellers feel fully supported throughout the process.
Certain bookings may be strictly non-refundable based on the terms set by our partner suppliers. These often include:
All non-refundable conditions will be clearly communicated at the time of booking. Customers are strongly encouraged to review these carefully before making payment. To further safeguard against losses, we recommend obtaining travel insurance that specifically covers cancellations or non-refundable services.
Amendments requested with less than 14 days remaining may not be possible; therefore, we recommend making such requests as early as possible to ensure smooth arrangements.
We strongly recommend that all travellers purchase comprehensive travel insurance. Insurance can cover cancellations, medical emergencies, baggage loss, and other unforeseen events which may fall outside the scope of these Terms and Conditions.
Lanka Unveiled cannot be held liable for the inability to provide services in circumstances beyond our reasonable control. This includes natural disasters, extreme weather conditions, strikes, government actions, and any other events classified as force majeure.
It is the responsibility of each traveller to ensure that they possess all valid travel documents, visas, and health certificates required for their journey. Failure to secure the necessary documents may result in denial of service without refund.